Frequently Asked Questions

Everything you need to know about shopping at Longdan

What are your standard delivery times?

We typically process and ship orders within 1-2 business days. Standard delivery within the UK usually takes 3-5 working days, depending on your location.

Do you ship frozen and chilled products?

Yes, we use specialized temperature-controlled packaging and express shipping for frozen and chilled items to ensure they arrive in perfect condition.

What is your return policy for food items?

Due to health and safety regulations, we cannot accept returns on perishable goods. However, if an item is damaged or incorrect, please contact us within 24 hours of delivery for a refund or replacement.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery.

Are there any minimum order requirements for free shipping?

Yes, we offer free standard shipping on all UK mainland orders over £60, excluding certain heavy or bulky items.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.